Welcome to Philab!

We appreciate your trust in our skincare products. Our mission is to provide you with high-quality skincare solutions that enhance your skin’s health and well-being. Your satisfaction is of utmost importance to us, and we want to ensure that you have a smooth and transparent shopping experience with us.

Product Return or Exchange

Should you ever find yourself unsatisfied with your purchase, please know that you have the option to return or exchange any product. All you need to do is send us a notification at returns@philab.eu within 14 days from the day you receive your order. If your reason for return is due to receiving the wrong or damaged product, kindly attach a photo to your email.

Conditions for Returns

To be eligible for a return, please make sure that:

• The goods are unused and undamaged.
• The goods are in their original packaging and in resalable condition.
• You have a valid receipt or proof of purchase.

It's important to note that products bought during a sale event are generally not eligible for refunds or exchanges. However, exceptions may apply if you received a Refer-a-friend or Subscription discount. For further clarification, feel free to reach out to us.

Return Process

Please initiate your return by sending us an email, mentioning in the subject line: 'Return request’ and your ‘Order number', to returns@philab.eu. In your request, make sure you include the following details:

• Your Name
• Date of purchase
• Reason for return
• Photos of the wrong or damaged products (if applicable)
• A copy of your receipt

Our customer service team will reply to that email by sending you a confirmation.

Once you receive the confirmation email from us, you can proceed to send the product to:

Philab Cosmetics Ltd.

Filadelfias 2

16122 Kesariani

Athens, Greece

Shipping costs of returned products

If you have received incorrect or damaged products requiring an exchange, both the return shipping costs and the new shipment to you are our responsibility. In all other cases, return shipping costs are to be covered by you.

When returning products, we recommend using a shipping method that provides a tracking number, as we cannot be held responsible for lost return shipments, and refunds cannot be issued without proof of return.

Refund Process

Eligible returns will be processed within 14 days from the day we receive the returned product, using the same payment method employed during your initial purchase. Please allow some time for the refund to be processed and reflected in your account.

Please note that we cannot accept returns for products purchased through other retailers. In such cases, kindly reach out to the retailer where the purchase was made.

Contact us

We are eager to hear from you and delighted to assist with your inquiries. You can reach out to us via email at contact@philab.eu and we will respond promptly.

Thank you for choosing Philab. We look forward to serving your skin care needs and accompanying you on your journey towards beautiful, healthy skin—an enjoyable experience.

Please note that this Return and Refund Policy is subject to change without notice. We recommend reviewing it periodically for updates.